High-Quality Training
Statewide Training and Mentoring
Our Albany-based training team assists Departments of Social Services staff all over the State of New York in learning to use computer applications related to Temporary Assistance (TA), Supplemental Nutrition Assistance Program (SNAP) and Home Energy Assistance Program (HEAP). They use a state-of-the-art mobile computer lab and a training database to provide hands-on classroom training with realistic case scenarios. Additionally, they provide one-on-one mentoring where they help workers process actual case work, right at their desk. Moreover, our team develops e-learning modules that demonstrate specific functions of the system. Our goal is to provide high-quality training that exceeds the needs of our stakeholders.
Training, Technical Support and Mentoring for NYC DSS Staff
Our NYC-based team offers training to eligibility workers who provide public assistance and Supplemental Nutrition Assistance Program services in New York City. Ou team helps staff keep current on the latest state and federal regulations while mentoring them in best practices. The team also provides technical assistance, including quality-assurance testing and software guides, to New York State employees who develop and maintain the computer systems used by eligibility workers. Our goal is to provide high-quality training that exceeds the needs of our stakeholders.